Apparently, it's not how far a kindle falls that damages it but how it lands. (I just laughed and said I wish I'd been able to tell the kindle that before it fell.) The "service option" offered was that I pay $200 for a new kindle. I've had my kindle for two months.
I told him I couldn't pay $100/month to use their product. The rep said he hoped this wouldn't happen again. I said I wished it hadn't happened once.
The rep was polite, but couldn't do anything. I e-mailed amazon expressing my disappointment at their misleading demonstration on their website and told them I'd spread the word on their customer service when it comes to kindle. (That's why I'm bothering to post this.) They're great about tracking orders, replacing lost or damaged books. But,
24 May 2009
don't buy a kindle
Kindle support is non-existent. Don't buy one.
7 comments:
I say email oprah about it...she talked about hers on her show and thinks its a great product..she obviously hasnt dropped hers yet!
Hey, maybe she will end up giving you a new ! :)
Im hoping and praying you get good news soon!
erica h
in wa
sorry. that's disappointing. hopefully that's your biggest disappointing this summer ;o)
I brought one over to Moscow two weeks ago as my daughter had bought one online for her husband's March birthday. Sure hope they or the kids don't drop it.
Hmmm...Oprah...
I might still have the private email to one of the producers of the Oprah show...hummm...let me see if it is still an active email address.
I won't - and it is good to know. That is just terrible!
You can drop a book off a rooftop and then pick it up and read it!
Go with the Oprah idea; love it!
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